Refund Policy

At ProtonMate, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer free returns or exchanges within 15 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note that discounted items are final sale and cannot be returned or exchanged.

To initiate a return or exchange, please follow these steps:

  1. Login to our online portal using your Username and Password.
  2. Choose the product(s) you wish to return or exchange from your order list.
  3. Press the request button and send us a notification.

Once we receive your request, we will send you a confirmation email with further instructions on how to proceed.

Refunds, replacement products, or store credit will be issued as follows:

  • Replacement product or store credit: same day
  • Original payment method refund: 1-3 business days

If you have any questions or concerns regarding our refund policy or the return process, please do not hesitate to contact us at [email protected].

About Protonmate

Protomate.com is a hosting company that provides reliable and affordable web hosting solutions for businesses of all sizes.

Copyright © 2019 - 2023 ProtonMate • Email: [email protected] • ProtonMate is a Proton ICT company • Address: Ruitenveenstraat 36 - 5035 DL - Tilburg - The Netherlands • KvK: 69465894 • BTW: NL187640233B01