Terms of Service

Welcome to Protonmate.com! We provide web hosting services for individuals and businesses. Before using our services, please take the time to read the following terms and conditions carefully. By using our services, you agree to be bound by these terms and conditions.

  1. Service Level Agreement We guarantee a 99.9% uptime for our servers, excluding scheduled maintenance. We will provide a service credit of 5% of your monthly fee for each hour of downtime exceeding our uptime guarantee.
  2. Payment Terms All services must be paid for in advance, either monthly or annually, depending on the plan you choose. We accept major credit cards and PayPal. In the event of a payment dispute, we reserve the right to suspend or terminate your service.
  3. Cancellation and Refunds You may cancel your service at any time by contacting us. Refunds will be issued on a pro-rated basis, according to the remaining time left on your current billing cycle. We do not offer refunds for domain name registrations.
  4. Content and Conduct You are solely responsible for the content you upload to our servers. We do not monitor or review user content. However, we reserve the right to remove or suspend any content that we deem inappropriate or harmful. You agree not to engage in any conduct that may damage our servers or interfere with the use of our services by other users.
  5. Copyright and Trademarks You agree to respect the intellectual property rights of others. You may not use our services to violate copyright or trademark laws. If we receive a notice of copyright or trademark infringement, we may remove the infringing content or suspend your service.
  6. Indemnification You agree to indemnify and hold harmless Protonmate.com and its affiliates, officers, agents, and employees from any claims, damages, or losses arising from your use of our services, your content, or your violation of these terms and conditions.
  7. Limitation of Liability Protonmate.com shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services. Our liability for any direct damages shall be limited to the fees paid by you for the services during the twelve (12) months preceding the claim.
  8. Modification of Terms We reserve the right to modify these terms and conditions at any time, with or without notice. Your continued use of our services after any such modifications shall constitute your agreement to the modified terms and conditions.
  9. Governing Law and Jurisdiction These terms and conditions shall be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflict of laws principles. Any disputes arising out of or in connection with these terms and conditions shall be resolved exclusively by the state and federal courts located in California.

If you have any questions or concerns about these terms and conditions, please contact us at [email protected].

About Protonmate

Protomate.com is a hosting company that provides reliable and affordable web hosting solutions for businesses of all sizes.

Copyright © 2019 - 2023 ProtonMate • Email: [email protected] • ProtonMate is a Proton ICT company • Address: Ruitenveenstraat 36 - 5035 DL - Tilburg - The Netherlands • KvK: 69465894 • BTW: NL187640233B01